LumaRentals
Legal

Privacy Policy

Last updated: June 2026

Your privacy matters to us. We are committed to protecting your personal information and being transparent about how we use it.

1. Information We Collect

We collect information you provide directly (name, email, phone, payment information, identity verification documents), information generated by your use of the Platform (bookings, messages, reviews, search history), and technical data (IP address, browser type, device information, cookies). We only collect what is necessary to operate the Platform and provide our services.

2. How We Use Your Information

Your information is used to: process bookings and payments, verify your identity, communicate with you about your account and bookings, personalize your experience, maintain safety and security, comply with legal obligations, and improve our Platform. We do not sell your personal information to third parties.

3. How We Share Your Information

We share limited information between hosts and guests as necessary to complete bookings (e.g., contact details after confirmation). We share data with trusted service providers (payment processors, identity verification services) under strict confidentiality agreements. We may disclose information when required by law or to protect the rights and safety of users.

4. Data Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use PCI-DSS compliant payment processing. Access to personal data is strictly limited to authorized personnel on a need-to-know basis. We conduct regular security audits and vulnerability assessments.

5. Data Retention

We retain your personal data for as long as your account is active and as required to fulfill our legal obligations. Booking and financial records are retained for 7 years as required by law. You may request deletion of your account and personal data at any time.

6. Your Rights

Depending on your location, you may have the right to: access the personal data we hold about you, correct inaccurate data, request deletion of your data, object to certain processing, and receive a portable copy of your data. To exercise these rights, contact us through your Account Settings or our Support Center.

7. Cookies

We use essential cookies for platform functionality, analytics cookies to understand how the Platform is used, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

8. Children's Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.

9. Contact Us

For privacy-related questions, data requests, or to report a privacy concern, contact our Privacy team at privacy@lumaretrears.com or through the Support Center.

Also see: Terms of Service · Contact Support